Last updated: July 11, 2026

Refund & Cancellation Policy

This policy explains how billing, credits and subscriptions work on Velour and when refunds may or may not apply. By purchasing, you agree to this policy. Velour is for adults (18+) only.

Cryptocurrency payments

Cryptocurrency transactions are irreversible by nature and are therefore final and non-refundable once confirmed on the blockchain, except where a refund is required by applicable law. Please review your order before paying.

Credits

Credits are a prepaid balance used to unlock individual photos, clips and voice notes. Credits are non-refundable once added to your balance and are consumed when you unlock content. Unlocked content and spent credits cannot be refunded. Credits do not expire.

Subscriptions

A Premium subscription grants access for the period you paid for (e.g., one month or one year). Crypto subscriptions are one-time payments and do not auto-renew — there is nothing to cancel; your access simply continues until the end of the paid period and then lapses unless you renew. We do not provide partial refunds for unused time.

Card payments

Where card payment is offered through a supported payment provider, the same terms apply: subscriptions grant access for the paid period and credits are consumable and non-refundable, except as required by law.

Billing problems

If you were charged but your purchase did not unlock, or you believe you were charged in error (for example a duplicate charge), contact us at support@av-boss.com with the payment reference. We will investigate and correct genuine billing errors.

Chargebacks

Initiating a chargeback or payment dispute instead of contacting support may result in suspension or termination of your account. Please reach out first — we want to make it right.

Contact

Billing questions: support@av-boss.com.